Frequently Asked Questions

What is Unveil Nutrition?

 

We are an innovative meal management company. At Unveil Nutrition we allow you to pick from our menu that our chefs have created; or you can build out your meals according to your specific dietary requirements. We don’t limit our clients on choices and don’t believe in one-size fits all approach. We understand that every client is different and has different needs and goals. Whether you’re a endurance athlete, bodybuilder, traveling business professional, vegan, or subscribe to a Paleo lifestyle, Unveil Nutrition has something to help you reach your goals for living a more healthy and productive life.

Where are your meals cooked?

 

We prep and cook all meals in our state of the art facility located in Forte New Jersey.  We have outfitted the facility with customized equipment suited for small-batch cooking while designed to handle our large volume of customers. 

Where do you deliver?

 

We deliver to all 50 states in the USA including Alaska, Hawaii, and Puerto Rico. 

Can I order Unveil Nutrition as a gift?

If you would like to give Unveil Nutrition as a gift, you can! You can order a subscription for someone else using your information and set the gift recipient’s address as the shipping address on the subscription. This would ensure that you are charged for the subscription, but that the gift recipient is the one who gets the meals. You can have them choose the meals remotely (i.e. they tell you the meals they like and you make the change) or perhaps provide them with login information for the account itself so that they can customize their own meals.

SUBSCRIPTION SETUP & MANAGEMENT

You can save 10% percent if you subscribe with us!.  When you sign up, you are charged every week and have food shipped to you every week by default - unless, of course, you choose to skip a week of food or pause or cancel your subscription. 

 

When you do sign up, you will notice in your account that, aside from the meals you selected for your first order, we also display seven orders into the future for you, with pre-selected menus that basically duplicate your original order.

 

The menu we select for each order is based on the meals you had selected during your first order.  You are free to go in and update the meals for any future week to whatever you desire, provided you do so by the order cutoff date for each week.  We will even send you an email the day prior to your billing to remind you to make changes in your account if necessary. (We sometimes allow a little extra time to change meals aside from that, but just take notice of the deadline.)

 

Our main goal is to make eating healthy as convenient and easy as possible! 

When can I receive my meals

We currently ship on Sundays and Wednesdays. Listed below you will find our complete shipping schedule.

 

Sunday Shipment - Orders placed anytime Monday through Thursday EST

Wednesday Shipment - Orders placed anytime Friday through Sunday EST

 

Once your order is shipped, we will send you a shipping confirmation email with your FedEx tracking number and expected delivery date.  If you have any problems with your meals arriving on your delivery date please contact us immediately! Please note that delivers can sometimes arrive as late as 10PM, we try our best to get the meals to you as quickly as possible so that you can start enjoying our fresh, healthy meals! 

What are your shipping rates

The shipping rates depend on where you are located in the country. If you choose to pick it up our facility is located in 25 Union ST Lodi, New Jersey.

FEES:

 

Additional $5.00 for NJ Delivery

Additional $8.00 for NY Delivery

Additional $15.00 for Out of State Dry Ice Shipping

I'll pick it up (25 Union ST Lodi, New Jersey

 

We ship all packages with FedEx; they are able to deliver our meals to the entire country in a maximum of two days in transit. It can sometimes be expensive to ship meals across the country so quickly. For this reason we do charge exactly what FedEx charges us in order to make sure the meals arrive as quickly as possible. The shipping cost may increase based on the number of meals in your order each week. Our main goal is to get you your meals as quickly as possible to ensure that it reaches you fresh and tasty!

Training sessions

Sessions must be paid for before training takes place and can be bought in packs of 6 (half a phase) or 12 (full phase) 

Sessions can be rescheduled if a 6 hour notice is given. If a 6 hour notice is not given, the session will be lost 

Sessions will expire if they are not used within the time-frame specified (in this case, I month) Some sessions may be with a partner depending on availability 

The first 10 minutes of the session will be spent on foam rolling and independent warm up. The last 10 minutes will be spent on an independent cool down. The middle 40 minutes will be intense hybrid training.

Refund Policy

At Unveil Nutrition we stand behind our product 100%. If your meals are damaged please take a photo of the meals in question and email them to unveilsubscription@gmail.com We can issue you a coupon for the monetary value of the meals to be used towards a future order. Contact us at unveilsubscription@gmail.com or call us at (973) 513-2315 to have a coupon issued. If a meal arrives with a small incision on the plastic seal this is not considered damage. Damaged meals are specifically meals that are entirely open with the contents of them outside of the original meal tray.

In regards to spoiled packages; typically a package spoils if it is in transit for several days. Email us at unveilsubscription@gmail.comor call us at 1-(973) 513-2315. Please include pictures. If we find that your package was in transit for more than 48 hours we will resend the package at no charge to you or issue a coupon for the full transaction price to be used on a future order. If a package is delayed due to the courier we ask that you always accept the package. If the package is refused by the customer we will not have a record that is was sent. We ask that all customers accept orders upon delivery and then contact us so we can further assist if packages are spoiled. Unveil Nutrition will attempt to re-deliver a new package at no cost to the client; however, if the courier delays the second package on a re-attempt Unveil Nutrition assumes no liability. Furthermore, Unveil Nutrition will not resend a third package. The client may than seek to file a claim with the courier.

Although this is very uncommon, if a custom meal has a missing item i.e. protein, carbohydrate, or vegetable we will refund 70% of the total meal price for a missing protein and 15% of the total meal price for a missing carbohydrate or vegetable.

Unfortunately, we do not accept return shipment and do not grant full refunds. Furthermore, Unveil Nutrition assumes no liability for orders with incorrect or missing shipping addresses, omitted business information, or contact information i.e. phone or email. If Unveil Nutrition ships a package with missing information not provided by the client upon checkout Unveil Nutrition reserves the right to exercise its non-refund policy in its entirety.

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